Technicians who are viewing a request simultaneously can collaborate through chat.
Seek sexual people
And how can we help? The request form will open where the technician can fill out the required information and add the request. Live Chat also enables technicians to collaborate and resolve requests quickly. Similarly, when the technician is removed from the group, the technician will also be removed from the group chat.
Cgat technician can have only 3 active chat windows at any given point in time. The requester can use to attach multimedia files like images, audio, videos, PDFs, and text documents.
ServiceDesk Plus Live Chat will be added as a widget in the target website. The group selection is essential for quick resolution of requests.
Once you fill out the info below and start the secure online chat, you'll be in touch with a member advisor. Open the chat window of the required technician.
How to add a bold chat button to a civic plus website
This will enable the added technician to view the conversations. Select the required technician from the list of technicians available and start the conversation.
Using this button, the technician can add a cgat to the conversation, add notes, attach files, transfer the chat to another technician, or end the session. A new group chat window opens with the request ID and the requester name as the chat title.
Chat Room With the SDAdmin role, you can access the chat room to get an overview of the ongoing, missed, and unpicked chats in the application. Refine the search based on time, requester, technician, group, and keywords. To start a collaborators chat, Open the required request.
Choose the technician to be included in the group chat. Optional Live Chat is currently closed.
Welcome to Affinity Plus Live Chat! Based on the chat settings configured by the SDAdmin, the requester can initiate a new request creation process or track current requests. To learn how the chat window looks and works for technicians. Your Member dhat Name What are we chatting about today?